Partnered Employer Campaign
Contact Centre Skills Training and Assessment by Neutonlab Education Centre
LCCI Singapore office worked with Neutonlab Education Centre (ASIN789) to promote skilled based training such as customer service, English for Business and Call Centre Operations since 2004. Neutonlab specialised in providing training programmes to clients covering government ministry department, SMEs and public listed companies. Neutonlab has successfully capitalised the good corporate relationship by bringing in LCCI qualifications into its corporate training network.
One of the client, United Premas Ltd, a government linked public listed company has undertaken to send 60 staff to attend Neutonlab’s call centre operations training and achieved overall passing rate of 85% in both units.
We think it is a good opportunity for LCCIIQ to further foster the corporate relationship through this angle other than issuing certification to their trainees, LCCI should recognise the effort the corporate has invested in HRD, by choosing LCCIIQ as the benchmark to fit into internal HR expectations. On 19 June 2008, LCCI Singapore office issued a “Partnered Employer Award” to CEO of United Premas Ltd to appreciate the supports contributed to the development of HR.
Following are partial of the organisations participated in LCCI Contact Centre Skills Training and Assessment
• Singapore Tourism Board (STB)
• Housing Development Board (HDB)
• Singapore Automobile Association
• Singapore Polytechnic Guilds House
• United Premas Ltd
• Singapore Post Ltd
• SBS Transit Ltd
• Daikin Air-conditioning Pvt Ltd
• RCI Leisure and Vacation
• Boon Lay Stationery Supply Pvt Ltd
• AIA Insurance
• E-fusion (Standard Chartered Bank Contact Centre company)
• Canon Marketing Singapore Pte Ltd
• MENDAKI (Council of Education for Muslim in Singapore)
Due to practicality based in assessment scheme on collection of competency evidence and nature of the skills that highly adhere with marketing and customer service expectations by different industries. There are so far only 3 centres in Singapore being authorised to conduct Contact Centre Skills training and assessment.