Call Center course training system of Broad Yard has brought the customer interaction management concept to an unprecedented level. According to different customers answer language (English, cantonese, Putonghua), we provide individual professional personnel training solutions.
Lower costs, improvement in efficiency, improvement in customer satisfaction, flexible and convenient, offshore services
Call center outsourcing not only plays the role of the customer service center for enterprises, but also collects and manages information from CRM system, which helps to make analysis for real and effective original data. We are dedicated to provide solutions for enterprise staff training and enhance customer loyalty and satisfaction and implement the sales service.
Training Goals
·Customer Service ·Order Taking ·Technical Assistance ·Overflow Call Management ·Hot Line ·Information Line ·Complaint Handling ·Database Creation
Telephone marketing, data collection and update, loyalty keep
Telephone marketing center training courses always provide call center staff with the most direct and effective marketing model. Professional staff who have passed our training, can reduce the cost of sales and effectively collect data to improve data reliability through the outbound system. Our training also help to know how to support customer business activities, the government public benefit activities and other large activities.
Through the automatic external dial system and their own database call center staff can greatly reduce its outbound cost and enhance call accuracy. Our training center professional staff can help enterprises to collect information, optimize product quality and customer service standards, and improve sales performance. We will help enterprise to make proper decision and gain ideal results in the market marketing and promotion.
1. Basic training: Be familiar with related business, enterprise culture and enterprise quality standards, specific rules and regulations, hours policies, enterprise service, enterprise customers, the enterprise market…
2. Training on customer management and customer relationship management: Be familiar with enterprise equipment and related technology platform...
3. Training on customer program: If the employees will join in the company and deal with specific customer program, they also need to accept customer specific training or get training directly from customers internal coaches. The training content includes customer specific procedures, products training, environmental factors and so on...
The duration of training is generally from 1 to 6 weeks, sometimes more weeks according to specific needs of different enterprises.
