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 孙洁  

11月中旬,在学校听了一场关于LCCI的讲座后,“一定要去这里工作”的念头出现在我脑海里。12月初我和同校的两个朋友经老师的陪同下,带着对工作的热情来到亚森外包中心接受了面试、培训,一个星期后我们很熟练的上岗了……
我们的工作就是面对电脑呼调查问卷、SP等,一开始说实话很难呼,一天打出去一两百个电话难免会遇到很多配合与不配合你做问卷的人,态度好与态度恶劣的人,因为总记着培训时老师说过这样一句话“客服人员首先要意识到自己代表的是公司形象,是客户与公司的交流窗口,不管遇到什么都要冷静处事”,所以遇到态度恶劣的人我虽然嘴上很有礼貌,但心中还是很不开心……
工作之余,班长、老员工都对我们都很照顾,跟我们讲工作中常见的问题,因客户的态度不好造成心中不快后该怎样自我调解等注意事项后,我的心情不再那么压抑了,同时也很感谢他们对我的关心。之后的工作中,我吸取了很多经验,也掌握了很多技巧,外呼的业绩和一般老员工也差不多了,我成为了一个合格的外呼人员。
算算工作也一个月了,在公司我和朋友们都真正得到了磨炼。现在的我处事不再那么急躁,接听到类似电话或问题不再紧张,也掌握了人与人之间如何沟通更加融洽,而且我还觉得我的普通话也得到很大的提高,特别是语音语调方面。
最后,我很感谢学校、博雅和亚森给了我这次磨炼的机会,相信毕业后,我会很快适应这个社会,努力工作。

   
 孟博森  

我通过了这段时间,学到了些人文处事,更深刻的了解了外呼。对于这份工作,不管顾客如何的态度,要尽可能的用平稳的心去对待,用自己的态度说服他们。和如何和同事相处,发挥teamwork

 
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